4 cch thuyt phc khch hng kh tnh

(VTC News) - Bit cch thuyt phc khch hng kh tnh ny s gip bn pht trin hn trong s nghip.

Thit lp tnh th tch cc

Khi c cuc tr chuyn, trao i vi khch hng kh tnh C ng ngha vi vic bn ang ri vo tnh th khng my tch cc do nh hng n t pha ngi i din. V th iu u tin v quan trng nht l phi ch ng thit lp cho tnh th tch cc, lm du khng kh hin ti.

Lc ny, bn nn m u vn khng phi vi t cch l ngi bn v ngi mua m l nhng ngi chia s v cu chuyn li ch. Vi thi quen v nhn thc lch lc, khch hng thng cho rng bn ang c nh dn d v th h s c xu hng phng th. Bn nn bit ly nhu khc cng, ng b cun theo thi tiu cc ca khch hng nu mun kt cc n ha.

t mnh vo v tr khch hng

Theo Trng phng Nhn s cng ty Tuyn dng v tm vic lm CareerLink, k nng ny c xem l ng thi nm bt tm l khch hng m bt k nhn vin, i tc no khi lm vic vi khch hng cng u cn phi hiu r. Mu cht ca k nng ny l qu trnh bn th suy ngh theo hng tiu cc ca khch hng, gi s mnh cng ri vo trng thi nh h hiu xem h s mun nghe g, mun bit g ngay lc ny.

c c iu ny, i hi bn phi khng ngng quan st, rt kinh nghim qua mi cuc trao i ng thi trang b cho bn thn li dn dt linh hot nhng vn ng trng tm, trnh t vn lan man, v a khch hng m khng c s nghin cu, thu cm tng trng hp nht nh.

ng ni qu nhiu

Mt sai lm m rt nhiu chuyn vin t vn, chuyn vin bn hng thng mc phi chnh l cung cp qu nhiu thng tin, hi qu nhiu, chia s qu nhiu v hu nh khng xut hin khong trng trong lc tr chuyn.

C th mt vi trng hp th gii php ny gip bn thuyt phc c khch hng d mm lng nhng i vi nhng ngi kh tnh th vic lm ny cng khin h cm thy kh chu v mt thin cm i vi sn phm, dch v ca bn. Bn nn bit gi m nhng cu cui trong tng lt i thoi khng nhng lng nghe tm t, nguyn vng khch hng nhiu hn m cn by t s nhng b - tn trng ngi i din mnh khi h ang c ci nhn khng my tch cc i vi sn phm, dch v.

Lun nhn mnh li ch ca khch hng

Bt k mt nhn vin no khi tr chuyn vi khch hng lun gn cho mnh mt s mnh l mang li s ng iu v yu t nhn din v s dng sn phm, dch v. Mun khch hng tin tng v la chn doanh nghip th bn phi th hin s t ho c nhn trong sut khong thi gian ngn ngi.

Thng qua vic gi kt ni trong giao tip bng vic nhn mnh li ch ca khch hng, truyn ti cm hng ca i ng pha sau bn n tng nhm, tng i tng khch hng ring bit, bn s gip khch hng d kh tnh n u cng s bt u m rng nhn thc suy xt. iu quan trng l bn phi lm cho h tin rng h xng ng vi gi tr sn phm, dch v cng nh xng ng nhn c s quan tm, trn trng t t chc, tp th.

Trn y l 4 cch thuyt phc khch hng kh tnh. Hy vng thng qua bi vit ny s gip bn hiu hn v bn cht ca bt k cuc thng thuyt no, d l vi tnh cht khch hng ra sao i na. Chc cc bn thnh cng.

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